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Privacy Policy

1. Who is responsible for processing your personal data?

The person responsible for processing the personal data collected through this website is:

For further information about the data controller, please refer to the Legal Notice of this website.

 

2. What is the purpose of processing your personal data?

The personal data you provide through the contact form or by email will be processed for the following purposes:

  • To respond to your enquiries and requests for information.

  • To check availability and organise your requested private guided walking tour.

  • To understand your interests and preferences in order to prepare a personalized itinerary.

  • To communicate with you regarding the date, time, number of participants and other details relating to your requested tour.

  • To manage and provide the private guided tour service once booked.

  • To issue invoices and comply with applicable accounting and tax obligations where necessary.

The services offered through this website are private guided tours . We only collect and process the information that is reasonably necessary to manage your enquiry and, where applicable, provide the requested service.

 

3. What personal data do we collect?

When you contact us through the website's contact form, you may be asked to provide:

  • First name

  • Last name

  • Email address

  • Phone number

  • Preferred date of the tour

  • Preferred time of the tour

  • Number of participants

  • Your interests or preferences for the visit

You may also provide similar information voluntarily when contacting us directly by email.

Please do not provide unnecessary sensitive or confidential personal information through the contact form or by email.

 

4. How is your data collected?

Your personal data is obtained directly from you when you:

  • Complete and submit the contact form available on this website; or

  • Contact us directly by email.

You are responsible for ensuring that the information you provide is accurate and up to date.

If you provide personal data relating to another participant, you confirm that you are authorized to provide that information for the purposes described in this Privacy Policy.

 

5. What is the legal basis for processing your data?

The legal basis for processing your personal data may include:

Pre-contractual measures: when you contact us to enquire about availability, prices or the possibility of booking a private guided tour.

Performance of a contract: when the processing is necessary to organise and provide the guided tour you have booked.

Legal obligations: when certain information must be retained or processed to comply with accounting, tax or other legal requirements.

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

 

6. How long will we keep your data?

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Information relating to enquiries that do not result in a booking will normally be retained only for as long as reasonably necessary to respond to and manage the enquiry. Where you book a guided tour, relevant information may be retained for the period necessary to manage the contractual relationship and to comply with applicable legal, accounting and tax obligations. Once the applicable retention periods have expired, the data will be securely deleted or anonymized where appropriate.

 

7. Who will receive your personal data?

Your personal data will not be sold or disclosed to third parties for marketing purposes. Your data may only be disclosed to third parties where this is necessary to provide the requested service, to comply with a legal obligation, or where you have given your consent where required. Where external service providers are used to operate the website, process communications or provide technical services, they may process personal data on our behalf as necessary for those services and in accordance with applicable data protection requirements.

 

8. International data transfers

Some technical service providers used to operate this website or manage communications may process personal data outside the European Economic Area. Where such transfers take place, appropriate safeguards will be implemented in accordance with the requirements of the General Data Protection Regulation (GDPR).

 

9. What are your rights?

Under applicable data protection legislation, you have the right to:

  • Request access to the personal data we hold about you

  • Request the correction of inaccurate or incomplete data

  • Request the deletion of your personal data where legally applicable

  • Request the restriction of processing in certain circumstances

  • Object to the processing of your personal data in certain circumstances

  • Request the portability of your personal data where the applicable legal requirements are met

  • Withdraw your consent where processing is based on consent

The AEPD confirms that these rights include access, rectification, erasure, objection, restriction of processing and portability.

 

10. How can you exercise your rights?

You can exercise your data protection rights by sending a written request to:

contact@janinguidemallorca.com

Please indicate the right you wish to exercise and provide sufficient information to allow us to identify your request. You may also be asked to provide reasonable proof of identity where necessary to protect your personal data. Requests relating to data protection rights are generally free of charge, and the applicable regulations establish a general period of one month for responding to such requests.

 

11. Right to lodge a complaint

If you believe that your personal data has been processed in a way that does not comply with applicable data protection legislation, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD), the competent supervisory authority in Spain. The AEPD provides information and forms for exercising data protection rights and lodging complaints.

 

12. Cookies

This website may use cookies and similar technologies. The use of cookies is governed by the website's Cookie Policy, where you can find information about the types of cookies used, their purposes and, where applicable, how to manage or withdraw your consent.​​

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13. Website security

We implement appropriate technical and organizational measures designed to protect your personal data against unauthorized access, accidental loss, alteration, disclosure or destruction. However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

 

14. Links to third-party websites

This website may contain links to external websites or services. This Privacy Policy applies only to this website. We are not responsible for the privacy practices, content or security of third-party websites. We recommend that you consult the privacy policies of any external website you visit.

 

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes in our services, website or applicable legislation. The latest version will always be published on this page, together with the date of the last update. 

Last updated: 8 September 2026

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